Shipping Policy

USA

Please allow 8 - 10 business days for delivery from the time you placed your order, except during the months of November, December, and early January, when shipping volumes are at their peak.

Canada

Please allow 10 - 21 days for deliveries to Canada.

Return Policy

U.S. Customers

• U.S. customers may request to return their BYJU’S Learning order if the order was delivered within the last 30 days. Please email the support team to obtain a prepaid Return Materials Authorization (RMA) label.
• Without this label the return may not be credited to the card associated with the order.
• Further, once that label is emailed, the customer has 30 days to ensure that the product is returned, otherwise the Return Material Authorization will expire and cannot be extended.

Australia, Canada, UK and European Customers:

• Customers in these countries may request to return their BYJU’S Learning order if the order was delivered within the last 30 days. Please email the support team to obtain a Return Material Authorization (RMA) label. Note that the return must be paid for by the customer.
• Without this label the return may not be credited to the card associated with the order.
• Further, once that label is emailed, the customer has 30 days to ensure that the product is returned, otherwise the Return Material Authorization will expire and cannot be extended.